Why is Festivalcard useful?

- By issuing secure contactless payment devices, visitors get a safer and more convenient payment mechanism, so they do not have to worry about carrying their purse with them all the time. This way, it is also less likely that someone would lose all their cash.
- Should you lose your card (following a simple card-registration), you can immediately disable your card, and transfer the amount of money left on the card to a brand new card. You will not have any problems with too many coins or torn banknotes anymore.
- Smoother service: all you have to do is touch the card-reader terminal when paying. Each payment takes 2-4 seconds only.

You can read more about the rules of using the festivalcard here.
You can read more about the data management here.

What is the card for?
Festivalcard is the official, cashless currency of Sziget Cultural Management Ltd. for the summer-festival season. You can use your Festivalcard at Budai Gourmet, VOLT, Balaton Sound and Sziget Festival.

What can I buy using the Festivalcard?
Since traders, pubs and restaurants do only accept the Festivalcard as a means of payment in 2011, practically you can purchase every product sold by merchants at Sziget.

Can I use the card everywhere?
You can use the card at Budai Gourmet, VOLT, Balaton Sound and Sziget Festivals. One Festivalcard is valid for all four festivals, however your balance cannot be transferred from one festival to the other. So if you have used your card at Budai Gourmet, and have some money left on it, you are not able to spend it at VOLT Festival – you can, however, recharge your card to use it again.

Where can I purchase a card?
Every visitor gets their card with their wristband, with a balance of zero Forints – so you do not have to pay for your first card. The card is activated after registration or after having recharged it for the first time.

Do I need to register the card? If yes, where and how do I register?
You may use your card for payment without registration, however we would strongly encourage you to register your card as only registered cards can be disabled (e.g. if your card gets lost), and you can only transfer your balance to another card if your card is registered.
You may register your card: in SMS at +36 20 66-99-777, by sending the word REG, the cardnumber and a PIN-code consisting of four numbers chosen by you (e.g.: REG 123456789 1234) or online.

How long is the card valid?
The card can only be used for payment at the given event, throughout the duration of the event, in commercial units provided by Sziget Cultural Management Ltd.

Is this the only way I can pay at the festivals?
Yes, Festivalcard is the only valid currency at Budai Gourmet, VOLT, Balaton Sound and Sziget festivals. Merchants are not going to accept cash. The last point where you can still pay in cash the ticket sales points.

How does the Festivalcard work?
The balance of the Festivalcard can be recharged with a sum of your choice, but the maximum amount is 240 000 HUF. You may recharge your card as many times as you wish. The card can be recharged by bankcard or cash, so you do not even need to have cash on you. If you recharge by bankcard, be prepared for a 100 HUF additional prize for each recharge. All you need to do is tap the card against the cardreader terminal. Each payment takes 2-4 seconds only. If you would like to give a tip, let the barman/cashier know in advance. Festivalcard is a contactless card, so you should never punch it and be careful never to break it.

How can I check the amount of money I have on my card?
You can always get information about your up-to-date balance at our Top Up Points, moreover you may check your balance before every payment at the cardreader terminal of each merchant, so you can always make sure you have enough money on you to pay for the item of your choice.

What happens to lost or stolen cards? Can I disable my card? Am I the only one who can use it?
You can only disable registered cards, and your balance can only be transferred from one card to another if it is registered. Lost or stolen cards can only be disabled if they have been registered previously. Cards can be disabled in the following ways:
send the word STOP and your PIN-code of four numbers in an SMS to the the following phone number: +36 20 66-99-777-es (e.g.: STOP 1234) or go to the site www.metapay.hu/fesztivalkartya to disable your card. In case you have registered, but your mobile phone got lost too, you can disable your card online. Look for T-Home internet-caravans at VOLT and Balaton Sound festivals, and go to the internet-tent at Sziget to be able to use computers Each newly requested Festivalcard costs 500 HUF. You can request a new Festivalcard at the Top Up Points, after having disabled your lost or stolen card. The balance of the disabled card (in the moment of having disabled it) will be transferred to your new card 30 minutes after the disable. The balance of lost cards will be transferred to your new card at Helpdesk-points. If you find a lost card, please leave it at one of our Top Up Points.

Are they going to ask for a PIN-code when I pay? What happens if I forget the code or if I can't remember it: is my card going to be banned then?
No, the unique PIN-code you gave throughout the registration process will only be asked for if you would like to disable your card. When paying, all you have to do is check if the number on the screen of the cardreader-terminal is correct, and then tap your card.

What happens to the money left on the card when the festival is over, how do I process a refund?
Throughout the festival, you can always change the balance of the card back to cash. You can get your money back until the last day of the given festival. You cannot use the balance on your card at the next festival, however your card itself remains valid and rechargable.

Whom should I turn to if there is a problem with my card?
Hostesses are going to be available to help card-owners at Festival-card Top Up Points, and a customer-service is available with experts twenty-four hours a day at the Helpdesk.

How and where can I recharge the card?
The balance of the Festivalcard can be recharged with a sum of your choice any time. Each festival has a number of Festivalcard Top Up Points where you can always recharge the card. We paid attention to the importance of having plenty of Top Up Points within a reasonable distance at every festival.

So I should give a tip seperately, if I want to?
You can give a tip using your Festivalcard just as if you were paying in cash or by bankcard.

Is there a minimum or a maximum sum of money I can have on my card?
The balance of the card can always be recharged with a sum of your choice at any Recharging Points, but the maximum amount is 240 000 HUF. When recharging your card, you may use cash or bank/creditcard.

Can I receive a receipt of my purchase?
Of course you can, merchants are still required to give a VAT-invoice if requested by the customer, and they have to give a receipt after each purchase.

If I bought a T-shirt and I would like to return it, what can I do?
You can go back to the merchant you brought the item from, who will act according to the current laws, and return your money.

Can I have more than one Festivalcards?
Yes, you can have more festivalcards, but after you received your first – free of charge – Festivalcard, you must pay 500 HUF for each additional Festivalcard

Is my Festivalcard going to be compatible with my Budapest Card (card issued by Sziget)? Am I going to be able to pay with it in the city, too?
No, Festivalcards are not compatible with Budapest Cards. Festivalcards can only be used at Budai Gourmet, VOLT, Balaton Sound and Sziget festivals.

Party proof wallet – Pay with your Festival Watch
This summer all festivals organized by Sziget are entirely cash-free. The official currency is the Festivalcard. Festival goers will pay electronically via Festivalcard or can use their Festival Watch to pay!

What is a Festival Watch?It is a cool looking limited edition reloadable secure payment device embedded in a watch using near field communication.

Works like a contactless card?Yes, a simple tap of your watch, just like you would do with your Festivalcard, is all it takes to pay at check out. The reader terminals will display the total of your payment as well as the remaining balance on your Festival Watch. No payment errors, no paying twice.

Is it safe?Yes, it is. Have a blast, and your Festival Watch won’t bash! It is rain and shower resistant and also beer and mud proof. And since it is securely wrapped around your wrist at all times, it is also thief resistant.

Where can I purchase the watch and top it up?Your Festival Watch is available for sale for 30 EUR at all Festival Card Top Up Points and at the Volt Shop locations. At the Festivalcard Top Up Points you can immediately load your watch with cash, or use your credit or debit card at the widely available top up locations.

What happens when a festival is over?Residual amount on your watch can be reimbursed during festival opening hours until the last official day of each festival at all Top Up Points. And the best of it all, the watch will sure go home with you along with all your lasting fun memories…

By redeeming and using your Festival Watch, you automatically accept Sziget Kulturalis Menedzser Kft’s Regulations and Meta MPI Kft.’s data management code.

Regulations and data management code can be assessed online at www.sziget.hu/fesztivalkartya, the www.metapay.hu/fesztivalkatya and at the festival’s ticket offices.